Reimagining the front office of government
CSP implemented intelligent AI Avatar Kiosks equipped with advanced speech recognition capabilities across public offices, facilitating seamless citizen interactions with government services in 65 languages.
Solution components
The project included developing an AI Avatar using state-of-the-art NLP and speech recognition, integrating robust multi-accent speech engines, designing accessible touch-screen interfaces, and deploying across high-traffic government locations.
Outcomes for citizens
The kiosks provide real-time assistance for appointments, information access, form filling, and inquiries, operating 24/7 with continuous machine learning improvement. Results include reduced wait times, improved operational efficiency, and significantly enhanced citizen satisfaction.