The challenge
A team of just 10 HR officers was answering questions from 14,000 employees across 5 countries, with policies spread across thousands of documents. Calls and emails piled up, answers were slow and inconsistent, and HR had little time for strategic work.
The solution
Using BrainShift.ai, CSP built an AI companion every employee can chat with in natural language. It searches the company's policies and gives clear, source-cited, country-aware answers, handing over to an HR officer when a human is needed.
Accuracy through experimentation
CSP's professional data scientists ran structured experiments on document preparation, retrieval, prompts and models against real employee questions, measuring every change before release, so answers stay grounded in the company's own policies.
Affordable AI at scale
Many AI projects see costs skyrocket as users grow. CSP designed this solution for cost efficiency from day one, keeping AI usage predictable and affordable across 14,000 users.
The impact
Employees get instant answers, HR receives far fewer calls and emails, and the HR team can focus on higher-value work, proving the difference between claiming AI and delivering it.